Ghana's move to digital migration is...smart TV!!

Ghana's move to digital migration is...smart TV!!

What is Accra Pictures by Day and Night?

Accra is the capital of the small, West African country of Ghana, which achieved its independence in 1957 from its colonial master, the United Kingdom. It celebrated 50 years in 2007, and is projecting itself fast and furiously as "gateway to West Africa".

It's an exciting city, with its unique problems, but with it close to the Atlantic ocean, and many beaches, who can resist coming here?




April 2006-April 2011:

5 years of bringing readers insights into life in Ghana! Thank you!



Ghana Ports & Harbours Authority, TEMA

Ghana Ports & Harbours Authority, TEMA

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Ordering Food in Accra was Never this much Fun!

Friday, May 18, 2012

Yet-Another Example of Ghana's Poor Customer Service

How does one reconcile loving one's country and demonstrating this love with a blog but contemporraneously showing the underbelly of the country? Very easily, in fact, for no society is perfect and to expect to show only the best sides of my capital and my country would be this side short of ludicrous.

On a daily basis, each and every single member of the Ghanaian middle class is confronted by the dark-side of Ghanaian culture. Never mind the Ghana Mean Time, where a lot of us always arrive later than a scheduled-programme, or the vision-less and clueless nature of most of our politicians to emphatically-act on important areas of development.

I'm talking about the smaller-but-important aspects of our daily life, such as customer service. It has gotten a lot better, but there remains much that needs to be done--as exemplified by this picture here that shows dog food alright, but dog food that is dusty! The dust is so visible it was picture-worthy--and that's why it's here!

This dog food is being sold in a lovely, swanky, pharmacy in my neighbourhood, which has all the works: good-looking ladies with a smile that offer great customer service. But what I can't reconcile, either, is how that is possible when they are also stacking goods like these that are dusty, and continue to be. I know--as I was there the other day.

Sadly, the dog food was still dusty--many weeks after I took this picture! Dare I tell the good ladies at the pharmacy?

Make your weekend good and safe!

3 comments:

Frank said...

You make a very good point. No matter where one is in our world, the simplest thing, like dusty cans on a retailer's shelf, can seem so uncaring and clueless about customer service.

Mark Benson said...

The customer services may be poor in Ghana but will definitely improve with time. At least we can hope positively. It is indeed an outclass African nation to take flights to Accra for. There are a number of attractions and beautiful sights one can come across while touring the charming Ghana.

Unknown said...

Aside from having you own company 1800 Number, being able to communicate professionally with your clients is the basis of a good customer service.

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