Call Centres in Accra are Great, But Who's Patronizing Them?

Allow me to clarify when I write "call centres". After all, there are quite a few in Accra.

There's one for electricity, which can be reached at 030.2611.611, and the one featured here is for water; it can be reached on toll-free number 0800.40.000.

I cannot for the life of me understand why from these two utilities, only one would be toll-free.

The electricity one for Electricity Company of Ghana(ECG) is considered a hotline, yet one has to pay for it! Last time I looked, these kind of services ought to be toll-free--like that of the Ghana Water Company, managed by Aqua Vitens Rand Limited.

Enough publicity for Ghana Water...I believe my point is well-noted: let's also make the electricity "hot line" toll-free!!