15 March is a day to remind consumers of their right to complain for more effective and efficient public services. Are YOU aware of YOUR rights? #15March
On Thursday, I had the priviledge of attending a policy roundtable on consumer rights, which was organised by CUTS--a consumer protection NGO working in areas of consumer protection, trade and development, competition policy and law, economic regulation and good governance.
Present were regulatory agencies of Public Utilities Regulatory Commission; Food and Drugs Authority; National Communications Authority, and other civil society organisations. They offered frank views on the role of the regulator in protecting the consumer.
I believe there will be important follow-ups from this meeting, with CUTS playing an important role in sustaining the platform.
