On a daily basis, each and every single member of the Ghanaian middle class is confronted by the dark-side of Ghanaian culture. Never mind the Ghana Mean Time, where a lot of us always arrive later than a scheduled-programme, or the vision-less and clueless nature of most of our politicians to emphatically-act on important areas of development.
I'm talking about the smaller-but-important aspects of our daily life, such as customer service. It has gotten a lot better, but there remains much that needs to be done--as exemplified by this picture here that shows dog food alright, but dog food that is dusty! The dust is so visible it was picture-worthy--and that's why it's here!
This dog food is being sold in a lovely, swanky, pharmacy in my neighbourhood, which has all the works: good-looking ladies with a smile that offer great customer service. But what I can't reconcile, either, is how that is possible when they are also stacking goods like these that are dusty, and continue to be. I know--as I was there the other day.
Sadly, the dog food was still dusty--many weeks after I took this picture! Dare I tell the good ladies at the pharmacy?
Make your weekend good and safe!
3 comments:
You make a very good point. No matter where one is in our world, the simplest thing, like dusty cans on a retailer's shelf, can seem so uncaring and clueless about customer service.
The customer services may be poor in Ghana but will definitely improve with time. At least we can hope positively. It is indeed an outclass African nation to take flights to Accra for. There are a number of attractions and beautiful sights one can come across while touring the charming Ghana.
Aside from having you own company 1800 Number, being able to communicate professionally with your clients is the basis of a good customer service.
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